Privacy Policy
We value your privacy here at HarborFrameworks
Information We Collect
When you reach out for corporate floral arrangements or gift services, we gather information you knowingly supply. This covers your name, company name, email, phone, delivery addresses, and detailed specifications for your floral requests. Payment details are collected during orders and are handled securely via our payment partners.
For business clients, we might also collect extra corporate data such as registration details, preferred delivery timelines, and budget parameters to tailor our services to your organization.
Our site automatically gathers technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your personal data to process orders and deliver top-notch service, including handling orders, arranging deliveries, crafting custom bouquets per your specs, and staying in touch about your service needs.
We also analyze information to enhance our offerings and site experience, helping us identify which corporate floral services are most beneficial to clients and how we can better support the business sector in United Kingdom.
Information Sharing and Disclosure
HarborFrameworks values your privacy and does not sell personal data to others. We disclose information solely to deliver our services or when required by law.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to defend it. This includes safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in fortified systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is limited to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely risk-free. We continuously update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights over your personal data. Depending on governing laws, you may be entitled to access, amend, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by governing law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: seven years for tax and accounting needs
- Website analytics data: around two years and two months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or approximately two years of inactivity
Cookies and Site Tracking
Our site employs cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings in your browser options. However, turning off certain cookies might impact site functionality. For comprehensive details about our cookie practices, please consult our Cookie Policy.
External Links
Our site might contain links to third-party websites or services. This privacy policy applies solely to HarborFrameworks and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect updates in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" date at the policy header.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
HarborFrameworks Privacy Team
Floral Court, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.